S.Club Members enjoy exclusive benefits, product access and special programs. Go to S.Club Membership for more information.
We are committed to providing our customers with exceptional service and products. Please contact us if you have any questions or comments.
Contact us by Live Chat Help
Click on the Live Chat Help button on the lower right section of your screen to be connected to one of our Customer Service Specialists.
Contact us by Email
Email us at email@example.com or via our contact page. We will respond within 1-2 business days.
Contact us by Mail
Customer Service – StyleSynch.com
9871 Carmel Mountain Road
San Diego, CA 92129 U.S.A.
Interested in volume orders for special parties or corporate events? Contact us at firstname.lastname@example.org.
RETURNS AND EXCHANGES
We strive to provide products to your full satisfaction. For products that don’t meet this, we offer full refunds to your original form of payment for any non-clearance purchase for which you are not 100% satisfiedwithin 30 days of yourorder date. Include the original packing slip showing your order number or a copy of your receipt/invoice in your return shipment. For items received and processed beyond 30 days, customers will receive a full product refund in the form of merchandise credit redeemable at StyleSynch.com.
All returned items must be undamaged, unworn, unopened and in their original sell-able condition bearing all original tags and/or any special protective packaging materials. Return shipping is the responsibility of the customer. S.Club Members receive free shipping on returns and exchanges. We suggest that items returned be securely packed, insured and with a request for signature for our customers’ protection. Contact us if you would like a pre-paid return shipping label emailed to you. Use of the pre-paid return shipping label must adhere to instructions provided in the email. The pre-paid shipping fee will be deducted from the refund amount. Original shipping fees, if applicable, are non-refundable.
We gladly accommodate exchanges within 30 days of your order. If you would like to exchange an item, contact us at email@example.com or our contact page. Let us know the item you would like to return, your original order number, and the item with which you would like to replace it. Once your request is processed, you will need to place your replacement order online. The regular shipping policy and fees for your replacement item will apply. Return shipping for your return item is the responsibility of the customer. S.Club members receive free shipping on returns and exchanges. We suggest that items returned be securely packed, insured and with a request for signature for our customers’ protection. Contact us if you would like a pre-paid return shipping label emailed to you. Use of the pre-paid return shipping label must adhere to instructions provided in the email. The pre-paid shipping fee will be deducted from the refund amount.
If an item is defective, please notify us within 3 days of receiving the shipment in order to be eligible for a free return or exchange. If it has been determined that the item is not defective, the return shipping fee will be deducted from the refund amount.
Clearance items are final sale items that are not eligible for returns or exchanges.
- Shipping and handling charges are not refundable.
- A credit will be issued as soon as we receive and process your return.
- Please allow up to two billing cycles for a refund to appear on your credit card or bank statement.
- Special offers may be subject to reduction by a return/exchange or cancellation.
BACKORDER / WAITLIST ITEMS
Some products on StyleSynch.com are limited edition or low quantity items. The status of items that are sold out is updated regularly on our site, but should there be a discrepancy, we will contact you as soon as possible through email. If an item you want becomes sold out, it may become available through a first-come-first-served waitlist option. S.Club Members receive priority access. Contact us if you would like to be placed on the waitlist.
ORDERING / MY ACCOUNT
You may access your account, password and order information by logging into your account using the “Login/Register” icon at the top right corner of the page. If you are experiencing difficulty placing your order, accessing your account, utilizing our site or have any questions regarding an order, please contact us for assistance using the Live Chat Help or sending us a message via our contact page or emailing firstname.lastname@example.org.
We accept VISA, MasterCard, Discover, American Express, PayPal and StyleSynch e-Gift Cards.All transactions are encrypted for your safety via Paypal.
StyleSynch charges the appropriate state and local sales tax based on the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. The sales tax displayed at checkout is estimated and the final applicable tax will be calculated when your order is shipped.
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- Your card will not be debited until we have shipped your order**.